A Customer from Sudan Visits Moore Automated — A Model of Professionalism, Cooperation, and Mutual Success

01. Moore Automated adheres to the corporate values of "professionalism, integrity, and win-win" to create a better future.

Strong Partnership, Mutual Growth
Since the beginning of the partnership, the Sudanese customer and Moore Automated have maintained close communication and efficient cooperation. Over the years, the two sides have completed multiple successful transactions and achieved remarkable results. The customer highly praised the quality of ABB products supplied by Moore Automated, as well as the company’s efficient and reliable service. This mutually beneficial relationship perfectly embodies Moore Automated’s core philosophy of “Win-win development and long-term partnership.”

Professional Testing and Thoughtful Service
During the visit, the customer carried out detailed functional and performance tests on several ABB products. Moore Automated’s technical engineers accompanied the entire process, assisting with installation, calibration, and data interpretation while providing immediate and professional answers to every question raised. The atmosphere was open and collaborative. The customer gained deeper insight into the products’ working principles and application scenarios, further recognizing Moore Automated’s expertise in the field of automation.
Guided by the principle of “Customer First,” Moore Automated is committed to providing every visiting client with attentive, responsive, and high-quality support. We warmly welcome customers from all over the world to visit our company and explore future opportunities for cooperation.
02. Enterprise Guarantees and Service Commitments

Moore Automated has built its reputation on reliable products and a comprehensive service system. Our main guarantees and service commitments include:
Quality Assurance: All products undergo strict quality inspections and technical verification, ensuring a 100% qualified delivery rate. After-Sales Support: 24/7 technical assistance through both remote and on-site service, providing fast and effective responses to customer needs. Technical Training: Customized product training programs to help operators gain full proficiency in product use. Spare Parts Supply: Long-term availability of original parts and maintenance support to ensure stable system operation. Integrity and Partnership: Upholding fairness, transparency, and mutual trust in all collaborations, with the goal of establishing lasting strategic partnerships worldwide.
03. Moore continuously optimizes its service system, expands international cooperation, and works hand in hand with global partners to create a better future!

Return Policy

Products must be unused, in original packaging, and include all accessories. To initiate a return, please contact our customer service team for a Return Authorization Number (RAN). Non-returnable items include customized, used, or consumable products. Defective or incorrect items can be returned for a full refund or replacement at no extra cost. Customers are responsible for return shipping costs, unless the product is defective. Refunds are processed within 7-10 business days after inspection.

01. Moore Automated adheres to the corporate values of "professionalism, integrity, and win-win" to create a better future.
02. Enterprise Guarantees and Service Commitments
03. Moore continuously optimizes its service system, expands international cooperation, and works hand in hand with global partners to create a better future!

Product Testing

Certification

Sustainability

Go Boldly

We provide 1 year warranty for all remaining parts.

The warranty period is one year from the date of shipment, unless otherwise stated in the parts description. We guarantee that the project will not exhibit functional defects that may occur under normal operating conditions during the warranty period.

In the event of a defect, we will send you a replacement, repair the equipment or refund the purchase price based on availability. You must contact us to obtain a return authorization and return the defective device within 7 days of reporting the defect.

In most cases, Apter Power will use our approved shipping methods to pay for return shipping and shipping costs.

Warranty Policy

Shiping method

PART STATUS INFORMATION