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Clear Answers Before You Commit to an Order

Review how quotations, product condition, lead times, shipping, bank-wire payment, warranty and returns are handled. If a term is specific to a part or destination, the quotation and order confirmation take precedence.
1-year warranty
Immediate dispatch
Global delivery
  • How do I request a quotation?
    Send the manufacturer, complete part number including every suffix, quantity, required condition and destination country. A clear nameplate photo is helpful when the exact model is uncertain.
  • Why are prices not shown online?

    Availability and market pricing for obsolete and surplus parts can change. We confirm the current price, condition, warranty, lead time and quotation validity in writing.

  • How long is a quotation valid?

    Most quotations are valid for 15–30 days. The validity date printed on the quotation always controls.

  • What warranty do you provide?

    Most products include a 1-year Moore Automated warranty from shipment unless the written quotation states otherwise. Manufacturer warranty applies only when expressly confirmed.

  • Which payment methods do you accept?

    Bank wire transfer is the only accepted payment method. Full cleared payment is required before shipment.



  • Which currencies do you accept?

    We invoice in RMB/CNY, GBP, EUR or USD.

  • Can you ship the same day?
    Same-day dispatch may be available for confirmed in-stock urgent orders after full cleared payment and complete shipping instructions. It is not guaranteed unless confirmed in writing.
  • Do you ship worldwide?

    Yes, subject to destination, carrier and trade restrictions. DHL is our default carrier; other carriers or a customer account may be agreed.

  • What types of automation parts do you supply?


    We have an extensive stock base consisting of ten thousands of new and discontinued automation parts including those from leading manufacturers such as:
    Control Systems (DCS, PLC, CNC)                
    Panel Controllers
    HMI and Display Panels
    Drives
    Encoders and Resolvers
    Power Supplies


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Differentiated sales services

01

Discontinued Systems

We are the leading parts supplier for maintaining systems that have been discontinued by the manufacturer
02

Same-Day Shipping

Same-day dispatch available for confirmed urgent stock, millions more available with free expedited processing
03

Speed

Time is money. This is especially true in your industry, and we know it. You can count on us to deliver spare parts quickly for systems from all manufacturers.
04

Spare parts warehouse

With 4,645 m² of storage space, we have a large selection of high-quality control system parts available to you 24/7. Availability is critical to both you and us.
05

Price Stability

Being open to our customers is especially important to us. That's why we offer you automation components at fair and stable prices.

Why choose Moore Automated?

Sales Process

What Is The Process?

01

Send Customer Inquiries And Quotations

02

Check Inventory

03

Payment Confirmation

04

Product Testing

05

Product Delivery
About Us

Learn More About Us

Moore Automated team leads the industry with efficient collaboration, professionalism and execution to deliver superior sales results...
See What We Do

See What We Do

Extend the life of your installed control systems, drives and servo motors with industry-leading parts for the manufacturing industry...
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Inquiry Our Products

Moore Automated is a pioneering global supplier of industrial automation parts and control system components...
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+86 180 2077 6792