Customer success · Vietnam · SGS inspection
The result
Miya coordinated the customer-approved scope, prepared the mixed-brand batch and supported SGS as each item was matched to its records.
Your accountable contact
Independent assurance
A Vietnam buyer needed confidence across an unusually broad automation order. Moore Automated turned that concern into a controlled on-site review, giving the customer independent physical checks, linked photographs and formal records before shipment.
From epro and GE to Siemens, ABB and Allen-Bradley.
Visible models, serial details, labels and quantities were checked against the prepared list.
Inspection evidence and applicable SGS-issued records can be supplied within the agreed scope.
The opportunity
The purchase covered PLC, DCS and related automation components rather than one simple product family. The buyer wanted a practical way to review the goods remotely and reduce uncertainty before international shipment.
Instead of asking the customer to travel to China, Miya arranged for SGS personnel to visit Moore Automated and work from the customer-approved inspection scope.
The challenge
A mixed batch can include different packaging, label formats, model conventions and serial-number positions. A general room photograph would not be enough. Every line needed to remain traceable to the physical goods and supporting paperwork.
The inspection ledger
SGS followed the physical batch from scope control to item identity, on-site query resolution and final records, while Moore Automated kept every requested product and supporting document accessible.
Miya’s team staged the mixed PLC and DCS batch against the customer-approved list. This gave the inspector a clear starting point instead of an unstructured room of cartons.
SGS checked visible model references, serial identifiers, labels and quantities one item at a time. A product only moved forward when its identity could be connected to the prepared inspection record.
When the inspector needed a carton opened, another label shown or a document located, Moore personnel responded on site. The team’s cooperation kept inspection questions from becoming later delivery risks.
Observations and product evidence were brought together for the customer’s private review. Customer-specific lists remain confidential, while applicable SGS-issued reports or certificates can be supplied directly when formally issued within scope.
Inspection scope
The inspection covered PLC, DCS and related industrial automation components across 13 brands. This breadth made disciplined preparation and item-level matching especially important.
One coordinated service
Customer scope, prepared goods, independent review and formal documentation stayed connected throughout the visit.
More than product supply
Customers do not need to accept uncertainty when they cannot visit in person. Moore Automated can coordinate an independent organisation such as SGS to conduct an agreed on-site inspection before shipment.
Traceability, not guesswork
Because this project involved many brands, the inspection concentrated on connecting each physical item to the customer-approved record.
Successful outcome
The result was greater control before dispatch: the broad product batch had been physically reviewed by an independent inspection organisation, Moore Automated had supported the process end to end, and the customer could receive structured evidence and applicable SGS documentation.
Controlled before dispatch
4Frequently asked questions
Yes. Moore Automated can coordinate an agreed on-site inspection with an independent organisation such as SGS. The practical scope, timing, access and documentation are confirmed before the visit.
Depending on the agreed scope, the inspector can review visible exterior condition, brand, model and serial identifiers, labels, quantity, cartons, packaging and photographic records. Functional testing or calibration is separate unless expressly included.
Applicable SGS-issued inspection reports or certificates can be supplied after completion when they are formally issued within the agreed service scope. Moore Automated coordinates the service but does not represent itself as SGS or issue SGS certification.
Yes. This Vietnam project covered products from 13 brands across PLC, DCS and related automation categories. A detailed approved list is essential so every item can be matched to the correct record.
No. A visual or documentary inspection confirms only the items within its stated scope. Compatibility, configuration and functional performance must be confirmed separately against the customer’s technical requirements.
Send your product list, required checks, destination and documentation expectations to your Moore Automated contact. We will help define the scope and coordinate timing with the selected inspection organisation.
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