Delivering Every Shipment with Safety, Speed, and Care

01. Balancing Security and Efficiency: Building a Reliable Global Logistics System

Safety Is Our Top Commitment
For every customer, ensuring that goods are delivered safely, intact, and on time has always been a top concern. At Moore Automated, we fully understand this responsibility and consider logistics to be an essential part of our service promise. From packaging and warehousing to courier handover, every step is carefully managed. We strictly monitor the entire shipping process to ensure that each product reaches its destination in perfect condition — maintaining both safety and reliability throughout international transit.

Multiple Courier Options to Meet Global Needs
To meet the diverse delivery and customs requirements of clients around the world, Moore Automated offers a variety of trusted shipping options, including DHL, FedEx, UPS, EMS, and other customized logistics channels for specific regions or countries.
We encourage our customers to inform us of their preferred shipping requirements in advance — whether it’s delivery speed, packaging needs, or customs documentation. Our logistics team will tailor the most suitable shipping plan to ensure each order reaches you via the safest and most efficient route possible.
02. A Professional, Hands-On Delivery Process

At Moore Automated, every shipment follows a strict, traceable delivery procedure. Once the goods are ready for dispatch, our partnered couriers pick up the packages directly from our warehouse, with dedicated staff members supervising the entire handover process. During pickup, our logistics specialists carefully verify all order details, packaging labels, and tracking numbers to ensure complete accuracy. When necessary, we also perform on-site package inspections — confirming the product type, quantity, and condition — to prevent any issues before the shipment leaves our facility.
This “hands-on handover” approach not only guarantees secure delivery but also helps customers during customs clearance. By ensuring every detail is properly documented and verified, we make it easier for our clients to complete import procedures quickly and smoothly.
03. Customer-Focused Logistics You Can Trust

Return Policy

Products must be unused, in original packaging, and include all accessories. To initiate a return, please contact our customer service team for a Return Authorization Number (RAN). Non-returnable items include customized, used, or consumable products. Defective or incorrect items can be returned for a full refund or replacement at no extra cost. Customers are responsible for return shipping costs, unless the product is defective. Refunds are processed within 7-10 business days after inspection.

01. Balancing Security and Efficiency: Building a Reliable Global Logistics System
02. A Professional, Hands-On Delivery Process
03. Customer-Focused Logistics You Can Trust

Product Testing

Certification

Sustainability

Go Boldly

We provide 1 year warranty for all remaining parts.

The warranty period is one year from the date of shipment, unless otherwise stated in the parts description. We guarantee that the project will not exhibit functional defects that may occur under normal operating conditions during the warranty period.

In the event of a defect, we will send you a replacement, repair the equipment or refund the purchase price based on availability. You must contact us to obtain a return authorization and return the defective device within 7 days of reporting the defect.

In most cases, Apter Power will use our approved shipping methods to pay for return shipping and shipping costs.

Warranty Policy

Shiping method

PART STATUS INFORMATION