Last updated: 15 September 2026
Contact Moore Automated before returning a product. We will review the reason, eligibility, supporting information and any applicable charges, then issue written return instructions for an approved request.
Do not send any product back until Moore Automated has issued a Return Material Authorization (RMA) number and written return instructions. Packages without a valid RMA number may be refused or returned at the sender's expense.
To request an RMA, provide your company name, order or invoice number, part number, serial number, quantity, reason for return, and supporting photos or test information where relevant.
A product with a suspected functional defect may be returned during the applicable warranty period. The product must be shipped within 14 calendar days after the RMA is issued. Moore Automated will inspect and test it before approving a repair, replacement, or refund under the Warranty Policy.
A request to return a non-defective product must be submitted within 14 calendar days after delivery. Approval is discretionary and depends on the product's condition, sourcing status, and supplier restrictions.
· An approved non-defective return is subject to a 20% restocking and administration fee, unless otherwise stated in writing.
· The customer is responsible for return shipping, insurance, customs charges, and any other return costs.
· The product must be received in the same condition supplied, with all included packaging, manuals, cables, connectors, and accessories.
· Refunds are processed only after receipt, inspection, and testing, and are returned by bank wire transfer to the original payer in the original invoiced currency. Any permitted bank charges will be explained and are not deducted where the refund results from Moore Automated’s error or where applicable law requires otherwise.
The restrictions below apply to non-defective or convenience returns. They do not exclude an otherwise valid claim for a covered defect under the Warranty Policy. Do not return any item without an RMA and written instructions.
· Special-order, pre-purchased, sourced-on-demand, customized, programmed, calibrated, or modified products;
· Products identified as non-cancellable or non-returnable in the quotation or order confirmation;
· Factory-new products subject to a third-party supplier's or manufacturer's return restriction;
· Software, firmware, licenses, passwords, downloadable content, or configuration services;
· Products installed, energized, damaged, altered, disassembled, or missing identification labels;
· Consumables or items with a limited shelf life; and
· Products returned after the authorized return period.
· Write the RMA number clearly on the outer shipping box, not on the original manufacturer's packaging.
· Place a copy of the RMA email and a description of the issue inside the box.
· Use anti-static bags for electronic components and protect each item separately with suitable foam or cushioning.
· Do not ship loose, unboxed, or inadequately protected products.
· Use a traceable and insured service. Moore Automated is not responsible for loss or damage before the return is received.
Inspect the shipment promptly. If the outer packaging is visibly damaged, note the damage on the carrier's delivery record and, where appropriate, refuse delivery. Keep the product and all packaging, take clear photos, and notify Moore Automated within five calendar days after delivery so a carrier claim can be assessed.
An approved refund is normally issued within 10 business days after the returned item has been received, inspected and approved. Payment is made by bank transfer to the original payer in the original invoiced currency. Any permitted deduction will be explained. Bank charges are not deducted where the refund results from Moore Automated’s error or where applicable law requires otherwise. Bank processing may take additional time.
You may request a non-defective return within 14 calendar days after delivery. Approval is case-by-case, a 20% restocking fee normally applies, and some sourced or special-order products are non-returnable.
No. Contact Moore Automated first and wait for written return authorization and shipping instructions.
Use only the address provided in the RMA email. Do not return products to a website or invoice address unless the RMA instructions say to do so.
Moore Automated normally arranges an approved warranty return. The customer pays shipping for non-defective returns and for claims found not to be covered.
An approved refund is normally issued within 10 business days after the returned item has been received, inspected and approved. Payment is made by bank transfer to the original payer in the original invoiced currency. Any permitted deduction will be explained. Bank charges are not deducted where the refund results from Moore Automated’s error or where applicable law requires otherwise. Bank processing may take additional time.
Record the damage with the carrier, keep all packaging, take photos, and notify Moore Automated within five calendar days.
Email: sales@mooreplc.com
Phone / WhatsApp: +86 180 2077 6792
Website: https://www.mooreautomated.com/
Registered Address: 32D Floor Guomao Building, No.388, Hubin South Road, Siming District, Xiamen,Fujian, China
MooreAutomated.com is the official website and primary online platform operated by Moore Automation Limited. The website provides information about the company’s industrial automation parts sourcing services, product coverage and customer support. Moore Automation Limited operates as an independent supplier and is not an authorized distributor or representative of the manufacturers displayed on this website unless expressly stated.