Last updated: 15 September 2026
Carrier, dispatch estimate, tracking, Incoterms, customs documents, duties, taxes, insurance and use of a customer courier account should be confirmed at quotation or order stage. Transit dates are estimates unless explicitly guaranteed in writing.
Shipping options, estimated dispatch time, freight charges, and any special requirements are shown in the quotation or order confirmation. Delivery dates are estimates unless Moore Automated expressly agrees to a guaranteed service in writing.
· Default express carrier: DHL, unless another carrier is agreed.
· Other supported carriers: FedEx, UPS, TNT, and other available services depending on the destination.
· Customer carrier account: Moore Automated can ship using the customer's approved carrier account when the account number and service instructions are provided before dispatch.
· Heavy or oversized goods: Pallet, crate, LTL freight, air freight, ocean freight, or the customer's freight forwarder may be used.
· Special documentation: Commercial invoices, packing lists, certificates, or banking documents must be requested before the order is finalized.
The written quotation or order confirmation states the expected dispatch date. Standard in-stock orders are normally processed within three to four business days, subject to cleared payment, final inspection, packing and carrier availability. Urgent same-day dispatch requires separate written confirmation. Dispatch time is different from transit time and the final arrival date. Items requiring sourcing, specific checks, export review or special packing follow the separately confirmed lead time.
Product prices do not include shipping, insurance, customs duties, taxes, or import charges unless the quotation expressly states otherwise. Moore Automated may prepay freight and add it to the invoice, or use the customer's carrier account.
Shipment weight, dimensions, and a freight estimate are available on request. Insurance is recommended, especially for high-value or fragile products.
The customer is responsible for import permits, local taxes, duties, brokerage fees, and compliance with destination-country requirements, unless the written Incoterm says otherwise. Moore Automated will provide standard export documents but cannot act as the customer's importer of record unless expressly agreed.
Orders may ship from Xiamen, China; Hong Kong, China; or another sourcing location stated in the quotation. The Incoterm and named place shown on the quotation or commercial invoice control the transfer of cost and risk.
If the customer appoints the carrier or uses its own freight account, risk transfers when the shipment is handed to that carrier, unless the written Incoterm states otherwise.
Tracking details are sent by email after dispatch. The customer must provide a valid email address and monitor the shipment. Inspect the shipment promptly on arrival. Report visible damage, missing cartons, or delivery discrepancies to the carrier and Moore Automated within five calendar days.
Orders are subject to applicable export controls, sanctions, carrier restrictions, and destination-country laws. Moore Automated may request end-use or end-user information and may decline or cancel a shipment that cannot lawfully be completed.
Yes. Moore Automated ships worldwide, subject to export controls, carrier availability, and destination restrictions.
DHL is the default express carrier. FedEx, UPS, TNT, freight services, or your own carrier account may also be used.
The written quotation or order confirmation states the expected dispatch date. Standard in-stock orders are normally processed within three to four business days, subject to cleared payment, final inspection, packing and carrier availability. Urgent same-day dispatch requires separate written confirmation. Dispatch time is different from transit time and the final arrival date. Items requiring sourcing, specific checks, export review or special packing follow the separately confirmed lead time.
No, unless your quotation specifically says they are included.
The customer is responsible unless a different Incoterm is stated in writing.
Tracking is emailed after shipment. Make sure the email address on your order is correct.
Yes. Provide the valid account number, billing authorization, carrier, and required service level before dispatch.
Email: sales@mooreplc.com
Phone / WhatsApp: +86 180 2077 6792
Website: https://www.mooreautomated.com/
Registered Address: 32D Floor Guomao Building, No.388, Hubin South Road, Siming District, Xiamen,Fujian, China
MooreAutomated.com is the official website and primary online platform operated by Moore Automation Limited. The website provides information about the company’s industrial automation parts sourcing services, product coverage and customer support. Moore Automation Limited operates as an independent supplier and is not an authorized distributor or representative of the manufacturers displayed on this website unless expressly stated.