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      Payment and Billing

      Explore practical answers about Moore Automated, product sourcing, technical checks, orders, shipping, warranty and payment. Browse by category or search by keyword to find the information you need.
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      8 questions in this category
      • Q1
        What is your best unit price and total price, and can you offer a discount?
        Moore Automated will provide its best available unit price and total price based on the product, condition, quantity, availability, and delivery requirements. Quantity discounts may be available. Customers may also share their target price for review, and any applicable discount will be confirmed in the final written quotation.
      • Q2
        What are your payment terms?
        We accept bank wire transfer only, in the invoiced currency: RMB/CNY, GBP, EUR or USD. Full cleared payment is required before dispatch. A deposit with the balance payable before dispatch may be considered only with prior written approval. We do not accept cards or PayPal and do not offer open-account credit, financing or payment after dispatch.
      • Q3
        Which payment currencies do you accept?
        Moore Automated accepts payments in Chinese renminbi/yuan (RMB/CNY), pound sterling (GBP), euro (EUR), and United States dollar (USD). Customers must pay in the exact currency stated on the quotation and invoice.
      • Q4
        Do you accept credit cards, PayPal, purchase-order credit, or deferred payment terms?
        No. Moore Automated accepts payment by bank wire transfer only and does not accept credit cards, debit cards, PayPal, open-account credit, or deferred payment terms. A purchase order may be submitted to identify and authorize an order, but it does not replace payment or create credit terms.
      • Q5
        Can I pay a deposit and settle the balance before dispatch?
        Only if the payment schedule is approved in writing before the order is accepted. The full invoiced amount must be received and cleared before dispatch. An approved deposit arrangement is a pre-shipment payment schedule and does not provide credit, financing or permission to pay after dispatch. Stock reservation, if any, must also be confirmed in writing.
      • Q6
        Can Moore Automated provide a pro forma invoice or commercial invoice?


        Yes. Moore Automated can issue a pro forma invoice before payment, detailing the products, quantities, product condition, warranty, pricing, shipping charges, bank details and applicable order terms. For international shipments, a commercial invoice and packing list are normally provided.


      • Q7
        Who is responsible for bank and currency-conversion charges?
        The customer is responsible for intermediary-bank fees, receiving-bank fees, and currency-conversion charges. Payment should be arranged so that Moore Automated receives the full invoiced amount in the required currency.
      • Q8
        How can customers verify that the payment details are genuine?
        Customers should send payment only to the beneficiary and bank account shown on the official Moore Automated invoice. Moore Automated does not request payment to a personal account. Any unexpected change to the bank details should be verified using the phone or WhatsApp number published on the official website before payment is made.
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