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Q1
What types of industrial automation products does Moore Automated mainly supply?
Moore Automated mainly supplies PLCs, DCS components, HMIs and display panels, variable-frequency drives (VFDs), panel controllers, industrial computers, power supplies, encoders, resolvers, sensors, servo equipment, and other industrial automation spare parts.
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Q2
Which brands does Moore Automated offer?
Moore Automated supplies industrial automation parts from leading manufacturers such as ABB, Allen-Bradley, Bently Nevada, Emerson, General Electric (GE), Honeywell, Siemens, Schneider Electric, Yokogawa, HIMA, Invensys, ICS Triplex, and Vibro-Meter, among others.
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Q3
Does Moore Automated specialize in obsolete and discontinued automation parts?
Yes. Moore Automated specializes in sourcing obsolete, discontinued, and hard-to-find automation components for legacy industrial systems.
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Q4
Does Moore Automated supply original manufacturer parts?
Moore Automated supplies new and unused original manufacturer parts through its independent sourcing network. The quotation identifies the manufacturer, full part number, condition, packaging and supplier warranty. Ask for actual-unit and label photographs where required. Independent supply does not imply manufacturer authorization.
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Q5
What product conditions are available?
Moore Automated supplies only new and unused industrial automation parts, including new surplus. We do not sell used, dismantled or refurbished parts. Original packaging, seals, date codes and included accessories may vary and will be described in the written quotation.
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Q6
Does new and unused mean recently manufactured?
No. New surplus may have been stored for a period and may have an older date code or revision. New and unused describes the product’s supply condition; it does not mean recent manufacture, an intact factory seal or unlimited shelf life. Tell us any mandatory date-code, packaging or storage-document requirements before quotation.
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Q7
Does Moore Automated keep automation parts in stock?
Yes. Moore Automated maintains an extensive inventory of industrial automation components and also uses its global sourcing network to locate additional products.
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Q8
Can you source a part that is not listed on the website?
Yes. Send the manufacturer, full part number, required quantity, mandatory revision or date-code requirements and destination country. We will review new and unused supply options and confirm availability, condition and lead time in writing. A sourcing inquiry does not guarantee availability.
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Q9
Are products inspected and tested before shipment?
All supplied items receive a pre-shipment inspection. Functional testing is performed only where suitable equipment and procedures are available for the specific item. Ask us to confirm the inspection scope, any completed tests and known limitations in writing before ordering. Inspection does not certify compatibility with your installed system.
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Q10
Will inspection require the original package to be opened?
The inspection method depends on the product and packaging. If an intact factory seal is mandatory, tell us before quotation. We will confirm the proposed inspection scope and any limitations. Do not assume that an item can receive internal or functional checks while every original seal remains intact.
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Q11
What is the country of origin?
The country of origin varies by manufacturer and product. It will be confirmed using the available product label and supporting documentation. Customers requiring a formal Certificate of Origin should request it before placing an order.
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Q12
Can customers request photographs of the actual product?
Yes. Moore Automated can provide photographs of the actual product and its nameplate upon request, subject to availability. Customers should make this request before placing an order.
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Q13
Are manuals and certificates included with the product?
Manuals, datasheets, catalogs, and certificates may be available upon request, depending on the product and source. Customers should specify any required documents before placing the order so that their availability can be confirmed in writing.
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Q14
Is a supplier document the same as an OEM certificate?
No. A supplier statement, inspection record or commercial invoice is not automatically an OEM certificate. Specify the exact document, issuing organization and intended import or approval purpose before ordering. We will confirm what is available for the offered item; do not assume manufacturer-issued traceability or conformity documents are included.
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Q15
Can customers arrange an independent third-party inspection before shipment?
An independent third-party inspection may be arranged before shipment by prior agreement. The inspection company, scope, fees, location, and schedule must be confirmed in writing before the order is placed.
