During a stay of several days in Xiamen, a first-time customer from Qatar visited Moore Automated twice to examine available PLC hardware and evaluate a potential supplier. Myrtle led the reception independently; the next purchasing decision remains open.
Meet the people.
Examine the hardware.
Make an informed decision.
The Qatar-based customer, whose company also has a Shanghai branch, came to Moore Automated in Xiamen, Fujian, to inspect GE Fanuc PLC hardware and assess our business capability.
Two face-to-face meetings during the customer’s stay of several days in Xiamen.
A direct look at hardware alongside the wider requirement list.
Myrtle remains the contact for the next model and availability discussion.
Trust starts before the first order.
The customer from Qatar spent several days in Xiamen and visited Moore Automated twice during that stay. Their company also has a branch in Shanghai. These two company visits gave the customer time to discuss the GE Fanuc PLC requirement and evaluate the people behind the supply proposal in person.
The requirement centred on GE Fanuc PLC spares. Coming to the company allowed the customer to see available hardware, speak directly with the sales contact and form a more practical view of a possible first transaction.
The business opportunity
A new supplier relationship could support future PLC sourcing, provided the required models, stock and commercial terms could be agreed.
The real constraint
Some requested references had limited available stock. As a new customer, the buyer also needed confidence before making a payment or collecting goods.
Seeing a module is only the beginning.
Limited stock makes a multi-model enquiry harder to settle in one visit. A unit on the table can support a discussion of its visible condition and identity; it cannot establish that the entire requirement is available.
The purchasing decision still depends on the complete model, revision, quantity, product condition and an agreed supply route. For this case, those next-stage decisions remained important even after a positive reception.
Receive & listen
Myrtle received the new customer independently, handled the face-to-face discussion and adapted to questions during the visit.
View & distinguish
The visits provided access to available hardware. The wider requirement must still be separated into confirmed items and references needing further sourcing.
Keep the next step clear
The customer left with a positive impression of the team. Further stock review and commercial agreement are needed before payment, release or dispatch.
Keep every reference visible.
The supplied requirement contains 19 lines and 18 distinct references. IC693CPU364 appears twice. Catalogue links support identification; they do not certify the visit’s inspected quantities or reserve stock.
IC693CPU350
CPU module catalogue reference. Confirm the full unit identity and current availability.
Product details
IC693MDL655
Discrete I/O catalogue reference. Confirm the full unit identity and current availability.
Product details
IC693MDL752
Discrete I/O catalogue reference. Confirm the full unit identity and current availability.
Product detailsCustomer requirement register
Full references retained · prices excludedThe linked IC693ALG220J page is a catalogue variant of the requested IC693ALG220; the suffix must be checked before any substitution. CF693MBM100 is retained exactly as supplied and needs label verification. Other unmatched references lead to the enquiry page rather than an unrelated product. This mixed list includes references outside the GE Fanuc PLC family; each must be identified separately.
Other manufacturers
A new colleague.
A confident reception.
Myrtle was relatively new to the company, but she showed the composure to receive the customer independently and respond to the situation in person. The two company visits were a meaningful opportunity for her to take responsibility directly.
Her performance also reflects Moore Automated’s commitment to developing new colleagues and giving them room to grow. For a buyer evaluating a new supplier, that becomes tangible through a prepared, attentive person who can carry the conversation forward.
A positive visit. An honest order status.
What the visit established
- Two company visits completed: both took place during the customer’s stay of several days in Xiamen.
- Hardware viewed in person: the buyer had a direct opportunity to examine available items and discuss the requirement.
- Professional capability demonstrated: Myrtle’s independent reception and the team’s attitude left a positive impression.
What remains to be agreed
- Model-by-model availability: limited stock still needs a practical sourcing response.
- First-order terms: payment, collection and dispatch had not been completed at the time of this record.
- Next purchasing decision: the visits may help the relationship progress; an order conversion or delivery result is not yet documented.
Turn availability into a practical release plan.
This visit was a supplier and hardware evaluation. If a similar requirement is connected to a plant shutdown, the following questions define the urgent sourcing route; they are not delivery outcomes from this case.
Scarce or discontinued references
Provide the full label, suffix, revision and required condition. Confirm the exact lifecycle status and search for the required execution instead of assuming all similar-looking modules are suitable.
Fast model & stock confirmation
Match the requirement to identifiable physical units, quantities and condition evidence. Agree the inspection scope and warranty terms before treating a catalogue entry as releasable stock.
Same-day / next-day collection
For eligible confirmed stock, ask Myrtle to check the earliest release slot. Model approval, payment, inspection completion and pickup arrangements must all be satisfied; obtain the timing in writing.
Expedited shipping & alternatives
Share the required-on-site date and destination so dispatch cut-offs and documents can be reviewed. Any emergency replacement needs an explicit compatibility review and customer engineering approval.
Have a GE Fanuc PLC list to review?
Send the complete model codes, label photographs, quantities, required condition and destination. If production is stopped, include the fault and the required-on-site date so Myrtle can organise the availability questions.
More decisions made in person.
GE Fanuc PLC sourcing FAQ
What did the Qatar customer achieve during the visits?
During a stay of several days in Xiamen, the customer visited Moore Automated twice to view available hardware, discuss GE Fanuc PLC requirements and assess the company in person. The visits supported further purchasing evaluation. Payment, collection and dispatch had not taken place at the time of this case record.
Were all the models on the requirement list physically inspected?
The list records customer requirements. It is not a unit-by-unit inspection certificate or confirmation that every requested model was present. Available items were viewed during the visits; the final inspected quantities, revisions and item status must be recorded separately before supply.
Can scarce or discontinued GE Fanuc PLC models be sourced?
Send the complete installed model, suffix, hardware revision, condition requirement and quantity. Each reference requires a separate availability review. A short model code or a catalogue listing alone does not establish that a unit is available, suitable or discontinued.
Is same-day or next-day collection possible for an urgent shutdown?
It may be considered for physically confirmed stock after model approval, agreed payment terms and collection arrangements are complete. Myrtle must confirm the release time in writing. This Qatar visit did not include same-day or next-day collection.
How should an urgent replacement or expedited shipment be reviewed?
Provide the original label, application, installed configuration, fault information, destination and required-on-site date. An alternative needs the customer engineering team’s approval. Dispatch timing, carrier cut-offs and any customs-document requirements must then be agreed for the specific shipment.
Who coordinates a new customer’s factory visit?
Myrtle was the responsible sales contact for this case. Share the model list and the questions you want to resolve before arranging a visit. Model matching, available quantities, inspection scope, commercial terms and the next decision should be made explicit.
